Human and Humanity 23

Human and Humanity

DISPUTE RESOLUTION

There can be more than one way to resolve a conflict, but there are some factors that will be common to all.

• Positive feedback :

Finding a solution to a conflict should be more positive than negative. The focus should be on the possibility of improvement, ie you should be more optimistic.

• Understand the point of view of others :

Don't just consider your situation but also try to understand the other's position. Listen to their position carefully and try to understand. You will see that your behavior will reduce the other person's anger.

• Present your position in an appropriate and clear manner :

Instead of criticizing or sarcastically criticizing someone, gently state your position. Explain gently the change you want to make and analyze yourself to see if I can express my feelings correctly without getting into a debate of right and wrong.

• Controlling emotions :

Express your feelings in an appropriate way and give others the opportunity to express their feelings.

Also keep in mind that I am not expressing my desire to punish others by my reaction. You should also talk to yourself about how to control your emotions and anger. Talk to a friend or write a diary to express your anger.

Human and Humanity

KEY POINTS FOR PEACE

We have mentioned two aspects of peace building, one is conflict resolution and the other is change in circumstances that can prevent and eliminate the causes of conflict. Here are some important things to keep in mind.

1. Make every effort to eliminate discrimination in society on the basis of race, language, gender, religion, etc.
2. Do not support the idea of ​​male supremacy in society, but advocate and follow equality between men and women.
3. Instead of rejecting people on the basis of opposing views, disagree with their point of view. People are disagreeing with you today but may agree with you on something tomorrow.
4. Respect the beliefs of others as you respect your own beliefs.
5. Believe that somewhere our opinion may be wrong and the opinion of others may be right. Admit your mistakes generously and demonstrate in accepting the opinion of others as right.

Human and Humanity

There are six stages of negotiation

1. Problem Statement
2. Offer possible solutions
3. Identify the real needs of both parties
4. Decide on the best solution
5. Explain the problem again
6. Build consensus

ARBITRATION:

If a dispute between two people cannot be resolved, a third party is sometimes needed.Consider what possibilities can be added to impartial and objective arbitration by a third party.

• Can we find a solution to this dispute ourselves or do we need the help of a neutral third party? Who can handle this responsibility?
• Would it be best for me to mediate in this matter? If so, how can I accept my role in front of both sides And how do I explain that?Will I be able to create an environment in which they can speak openly, Understand each other and suggest solutions to problems on your own?What can be helpful in this regard?

Human and Humanity

SUMMARIZE THE CONFLICT:

Identify all key stakeholders and outline their needs and concerns.

• What is the real difficulty, problem or conflict?
• Who are the main parties to this conflict?

Many of our controversies are caused by misinformation. Take the initiative to dispel misunderstandings and do not make it a matter of ego to explain your point of view.

Get in the habit of analyzing and researching, believing what you hear and doing without research can have harmful consequences.

Do not display extremist behavior. Get in the habit of revising feedback.